When You Buy Qecho Online
Order details
When you create an order on www.qecho.dk, following information about the order is stored in a database: name, address, postal code, city, telephone, e-mail . We use this information to ensure that the order is sent to you, to send you an e-mail with order confirmation and to provide you updates about the order. Furthermore, all communication takes place via e-mail or, if necessary, by telephone.
“Local Pickup” or “Delivery”
When you buy Qecho from www.qecho.dk, you have two options: Order with delivery (+ pay delivery charges) or pick up on following address:
Jyllingevej 278, 2610 Rødovre , Denmark.
Please note! Date/time must be confirmed by contact@qecho.dk.
Payment
Payment Transfer
Make bank account transfer. You will receive the account details in order confirmation e-mail.
Payment Card
On www.qecho.dk you can pay using following payment cards: VISA, Mastercard, Maestro, Dankort.
The card payment is done via a secure and encrypted connection, so that no one can see, recreate or use your card information. This service is provided by the Payment Provider’s module.
www.qecho.dk does not have access nor store your card information, but forwards it directly to Payment Provider, which ensures that the agreed amount can be deducted from your account.
The money will only be deducted from your account the moment the order is packed and sent, or picked up yourself.
Cash Payment
Only if you select the option to “pick up” on location in Rødovre, Denmark, you can choose to pay cash.
Delivery
When you buy Qecho from www.qecho.dk and you choose the “Delivery” option, then you need to pay delivery charges, which depends on the destination and the number of items.
We send the package usually 1-2 day after order received. The payment amount is withrawn from your card, when we send the order. Normal delivery time within Denmark is 2-5 working days.
I have received the package, but it is damaged
In case the package is damaged during delivery, then you have 48 hours to report it. If the items inside the package are damaged, then you have 7 days (counted from the day you received the package) to make a “reklamation”(complaint).
You need to attach following pictures:
- Picture of innerside of the package/box - Picture of the label of the package/box - Picture of the innerside of the box with the items and packaging - Picture of damaged item(s) - Picture of receipt/order confirmation
2 years Guarantee/Reklamationsret (“right for complaint”)
According to “købelov”(Sales law) you have 2 years “reklamationsret”(Right for complaint) to complaint about damage, missing items, or error in the product’s functionality.
“Right for complaint” doesn’t cover any damage occured due to wrong use of the product, bad maintainance or normal expiration (It is expected that user manual is read and understood and followed).
If you want to report a “damage”, please contact Customer Service contact@qecho.dk.
In case of product error in Qecho, the product is exchanged to a new.
14-days Cancellation/Fortrydelsesret (“right of cancellation”)
You have 14 days right to cancel the order, when shopping online in EU.
Cancellation must be reported to www.qecho.dk at the latest 14 days after the purchase/order. The cancellation is only valid, the ordered items must be returned at the latest 14 days after the reporting.
To receive the complete payment amount, you have to comply with same rules as when you buy any product from a physical shop: You can try the product, but not actually use it. If you have used it, it means when you cancel the order, you can only receive partly or none of the payment amount. This is also the case, if the original packaging is opened up or damaged.
If you want to report a “cancellation”, please contact Customer Service contact@qecho.dk. After confirmation, you need to send the product to the address:
QZ Learning Aps / QZ Consult Aps
Jyllingevej 278
2610 Rødovre
Danmark
Refund
If refund is agreed, then send your bank/account details, so the refund amount as agreed can be transferred.
Please note: Delivery charges are not refunded.